Server Management – Bronze




  • 24×7 support for your queries/issues
  • Initial server setup
  • Round the clock monitoring of your servers and its components. Initiate a reboot of the server if found down (usually done in 5 mins).
  • 24 hours x 365 days Monitoring of all services:
  • 24 hours x 365 days Monitoring of components such as CPU Load, Memory usage, Filesystems etc.
  • 24 hours x 365 days Monitoring of overall connections to the server, Apache connections and Mysql connections
  • Monitoring of Hard Disks and RAID (if applies) and replacing the drive(s) or controller before it becomes dead to prevent data loss. Prevents data loss 99% of the time.
  • Tweaking services
  • Recompile the kernel with added security features and optimum modules.
  • Handling server load issues
  • Keep applications such as Apache/PHP/cPanel to the latest stable version.
  • Take care of Abuse issues (spamming, phishing, DDoS attacks etc).
  • Fix service related issues (such as web server not coming up, email is not being sent etc).
  • Quarterly Server Auditing
  • Take care of system backup
  • Perform periodic (hourly, daily, weekly etc.) maintenance
  • Server Security:
  • Setting up a tight firewall
  • Secure Apache to prevent DOS attack and injections/URL attacks
  • Server hardening
  • Periodic Check for trojans and rootkits
  • Securing Services and components such as PHP
  • Patch/upgrade the critical components such as kernel, apache etc. when a security hole is found.
  • Apply security updates proactively.