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Do you handle all abuse messages raised by the DC?
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Yes. We will take care of all abuse/DCMA notices raised by the Datacenter and other organizations.
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Do you perform Server Reboots?
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We will reboot the server using Data center login.
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Can I submit support request over IM or Phone?
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You can. However, we won't recommend passing login credentials via IM or phone.
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How long does it usually take to respond to a ticket?
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All tickets will be attended within 30 mins. There are server management plans which have have lesser response time.
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Can you make my server 100% secure and hack proof?
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According to us, no one can make a server hack proof. There will be OS, application vulnerabilities which open back doors for a hacker. We can harden your server such a way that it will be more secure to attacks.
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What OS do you support?
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We support Windows and all flavors of Linux.
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Is my information kept secure?
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Yes. All your information will kept safe.
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Do you offer one-time services?
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Yes. Please visit our ondemand section for more details.
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Do you pro-actively manage our servers and keep it updated?
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Yes. Our Engineers will be monitoring your server 24x7
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Do you offer real 24×7 server management?
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Yes. Our support department is 24x7x365. Our sales and billing department works only during office hours Indian Standered time.
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Can you work with my existing IT team ?
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Yes. We can work with your existing IT team
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Is your service 100% white labeled?
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Yes. We will be using your helpdesk/ticketing systems to interacting with your clients as your support team.
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Is there any daily ticket limit for per ticket plan?
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No. You can use any number of tickets per day. We will serve all your clients
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What will happen if the number of tickets reaches maximum tickets allowed?
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Once all tickets used as per your plan. You will be charged for every additional ticket as per existing plan.
