When the present & future of your business depends on your website, it is essential to make sure that your website is online, secure and performing well at all times. When any part of that criteria is not met, that’s when you would need our assistance. Our Expert Support Engineers monitor your website for uptime, secure and performance thereby exploiting your web presence at the maximum.
Our Cloud Management services assist you to develop and execute a cloud management strategy that optimizes your applications across multiple platforms and providers. Our skillful team will make it easy for you by setting up the Cloud infrastructure for your website & email, migrating any part of your applications, computing, and storage operations to the cloud as per your requirement.
Quality of service is the most important attribute as far as we are concerned. We always strive to get the best result and never settle with mediocrity. Try now to experience it!
We provide support to your clients via your helpdesk platforms as your own staff.
Our systematic approach enables us to serve our customers at the lowest prices possible.
Our systematic approach enables us to serve our customers at the lowest prices possible. Reduce your operating cost considerably with Techbrace Outsourced support.
One of the things i most appreciate about Techbrace is that they really are 24/7 available, and it didnt matter that there is a 12 hour difference between them and me, they always answered every mail, no matter the hour or the day.
Therefore i strongly recommend the services offered by Techbrace.
Yes. They can contact us through your helpdesk/ chat for fixing their technical issues. Our engineers will be monitoring your helpdesk and chat and respond to your clients query as soon as it arrives.
Yes. We do offer support for your dedicated, shared and reseller hosting.
Yes we do provide one time services. You can visit On-demand section for more information.
We accept Paypal and wire transfer.
Yes. We will take care of all abuse/DCMA notices raised by the Datacenter and other organizations.
We will reboot the server using Data center login.
A VPS node is the main server where all the virtual machines are installed. A VPSes is a virtual machine installed on VPS node.
Let our experts check whether your applications are cloud ready.
You can. However, we won't recommend passing login credentials via IM or phone.
Yes. We can install and configure any 3rd party applications of your choice.
All tickets will be attended within 30 mins. There are server management plans which have have lesser response time.
No. Since we charge you hourly, remaining minutes will get lapsed. You can use the remaining time for fixing any other issues you are facing with the server.
Most of the issues will get fixed in an hour by our experienced engineers. We will give you an estimate before starting the work. We bill the work hourly basis. Means, if an issue takes 1 hours and 30 mins to fix. You will be billed for 2 hours.
According to us, no one can make a server hack proof. There will be OS, application vulnerabilities which open back doors for a hacker. We can harden your server such a way that it will be more secure to attacks.
The following services are monitored: File system, Total Processes, Load, MYSQL, Mail Queue, HTTP, Mysql, Clamd, FTP, IMAP, SSH, SMTP. We can configure any service for monitoring. We write our own scripts to monitor custom services.
We support Windows and all flavors of Linux.
We support all major control panels like Cpanel, plesk, DirectAdmin etc.... We can support custom panels.
We support WHMCS, supportpal, Cerberus, Kayako etc.. We can setup and use any helpdesk application of your choice.
We will setup Helpdesk software on your server.
Yes. All your information will kept safe.
Yes. Please visit our ondemand section for more details.
We are in business for last 12 years.
Yes. Our Engineers will be monitoring your server 24x7
Yes. Our support department is 24x7x365. Our sales and billing department works only during office hours Indian Standered time.
Yes. We can work with your existing IT team
Yes. We will be using your helpdesk/ticketing systems to interacting with your clients as your support team.
No. You can use any number of tickets per day. We will serve all your clients
Once all tickets used as per your plan. You will be charged for every additional ticket as per existing plan.