Server Management – Silver




  • 24×7 support for your queries/issues
  • Initial server setup
  • Round the clock monitoring of your servers and its components. Initiate a reboot of the server if found down (usually done in 8 mins).
  • 24 hours x 365 days Monitoring of all services:
  • 24 hours x 365 days Monitoring of components such as CPU Load, Memory usage, Filesystems etc.
  • 24 hours x 365 days Monitoring of overall connections to the server, Apache connections and Mysql connections
  • Monitoring of Hard Disks and RAID (if applies) and replacing the drive(s) or controller before it becomes dead to prevent data loss. Prevents data loss 99% of time.
  • Tweaking services to suit your unique server.
  • Recompile the kernel with added security features and optimum modules.
  • Handling server load issues
  • Tweak applications such as Apache, Exim, Mysql, PHP, cPanel etc.
  • Keep applications such as Apache/PHP/cPanel to the latest stable version.
  • Take care of Abuse issues (spamming, phishing, DDoS attacks etc).
  • Fix service related issues (such as web server not coming up, email is not being sent etc).
  • Monthly Server Auditing
  • Automate data backup
  • Setup, rebuild and monitor status of both hardware and software RAID.
  • Server rebuild and backup recovery
  • Handling abuse issues(such as phishing, spam etc).
  • Disaster recovery and Hack recovery
  • Take care of system backup
  • Perform periodic (hourly, daily, weekly etc.) maintenance
  • Installing TechBrein scripts to automate various tasks and check the status . Some of them are:
  • 1. To keep the last 3 days backup of configuration files.
  • 2. To check the RAID (both hardware and software) status and send an alert email if it’s broken
  • 3. To scan the server for phishing files and alert if anything found. Highly affective. We have it installed on various servers and phishing issues have been reduced to 5%.
  • Server Security:
  • Setting up a tight firewall
  • Secure Apache to prevent DOS attack and injections/URL attacks
  • SSH hardening
  • Harden filesystems
  • Periodic Check for trojans and rootkits
  • Securing Services and components such as PHP
  • Patch/upgrade the critical components such as kernel, apache etc. when a security hole is found.
  • Apply security updates proactively.