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Techbrace Outsourced (Web) Hosting Support – SHOT

Pro-active Server Management

Nowadays, it is essential to ensure the stable performance of your server when your business relies on it. The proactive server management team of Techbrace are well qualified and experienced to make sure your server is up and running without fail all the times. Moreover, your server will be monitored by our expert engineers round the clock and take proper actions as when required. You need not worry as it will be our duty to look after the server hardware, storage file system, important services & applications, network connections, server resources, user accounts & server security.

Server Monitoring
Server Administration
Server Security
Backup & Restore

24×7 Technical Support

We possess a highly efficient, skilled and, enthusiastic workforce who furnishes you with class server management and Web Hosting support 24x7x365. In the hustle and bustle of your Business, you could entrust us with your Server Management and Technical Support. We offer White Label technical support and handle all types of technical queries including abuse notices and make sure your host is safe with us. Our Engineers are well qualified and experienced to ensure the smooth running of your servers. We are available round-the-clock for any doubts via helpdesk, email, chats, Phone call or even social media. Do not worry, we will serve your clients well.

Plans

L3 Support Engineer

  • Hire an L3 support engineer to handle your escalated helpdesk tickets and advanced routine server checks.
    White Label Support
    Proactive Server Monitoring
    Backup management

L2 Support Engineer

  • Hire a L2 support engineer to handle your escalated helpdesk tickets
    White Label Support
    Proactive Server Monitoring
    Backup management
    Shell/Bash Scripting
    Server Hardening
    Security Audit

L1 Support Engineer

  • Hire an L1 support Engineer for Tech support and server management.
    Proactive Server Monitoring
    White Label Support
    Proactive Server Monitoring
    Backup management

Workflow

Hosting Support

Cloud Computing

With the development in the IT field cloud computing has also seen a gradual emergence and world wide acceptance and increased usage. Since constraints are being faced on power, costs and space many enterprises are turning towards cloud computing to satisfy their diverse IT requirements.

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cPanel centralized DNS server

Techbrace can provide you with the largest and most reliable DNS service available. The benefits of the DNS service provided to you by Techbrace involve:
Faster internet experience with the most efficient routing technology that is available, we make sure that your DNS services and requests are taken care of most abruptly and securely.

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cPanel centralized Mail Server

Techbrace also takes care of your mail servers by help of its cPanel Centralized Mail servers. Mail servers have to work efficiently so as to ensure the recipient and delivery of mails across the internet. Mail servers in the internet can be divided into two categories: outgoing mail servers and incoming mail servers.

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Load Balancing

Load balancing is a core networking solution that provides scalability and high availability for web site cloud services across servers. Incoming server traffic is evenly distributed among servers that are involved in hosting the same application content. Effective balancing of application requests among multiple servers helps in improving overall application availability and responsiveness.

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Why Us

Excellent Quality

Quality of service is the most important attribute as far as we are concerned. We always strive to get the best result and never settle with mediocrity. Our carefully done quality control process ensures we keep our high standard in Quality.

Flexible Plans

There are various packages available with us from which you can select the one that suit your needs best. If you are unable to find it, do let us know your requirements and we will get back to you with a custom created plan just for you!

White Lable Support

At Techbrace, we provide expert technical support to your clients through your own Support platforms appearing as your own staff. No, they are just as your staff as ours, but pleasantly you don’t have to worry about the Human Resource Management.

Multi Channel Support

Customers always love to get support through various means as their convenient platform may differ at various times as they seek quick resolution. You may choose one or more of the platforms as you like – Tickets / Chats / WhatsApp / Social Media / Phone.

Expert & Experienced Engineers

Techbracians, who combinely possess vast experience and deep expertise, have been undergone an intense training to prepare them capable of meeting the huge demands of Server Management & Technical Support and handling pressure situations delicately.

Agile Server Management System

Our services are backed by an Efficient Server Management System (SMS) which is integrated with our ERP system. The SMS keeps track of server status & server updates. We also have a Tasks Management system to complete the server tasks on time.

Fast Response Time

At Techbrace, we value your clients time and their tickets are responded within 15 minutes on average. We are aware that clients want the best service at the earliest and we deliver just that ensuring happy customers.

True 24X7 Support

Techbrace Superheros are available 24×7 to take care of your servers as well as your clients. We are always ready to cater our clients, as well as the clients of our clients, from all over the world round the clock with professional support.

Save Money

Our systematic & meticulous approach enable us to serve our clients at the lowest price. Reduce your operating cost considerably and ensure excellent server performance and awesome technical support with Techbrace Outsourced Support.

Utmost Customer Satisfaction

Finely managed servers coupled with excellent technical support brings utmost satisfaction to your end customers. Get your customers become your strongest marketing tool with positive word of mouth. Try now to experience it!

Quality of service is the most important attribute as far as we are concerned. We always strive to get the best result and never settle with mediocrity. Try now to experience it!

There are various packages available with us from which you can select the one that suit your needs best. If you are unable to find it, do let us know your requirements and we will get back to you with a custom created plan just for you!

We provide support to your clients via your helpdesk platforms as your own staff.

We provide support to your clients via your helpdesk platforms as your own staff.

Our engineers are not only well qualified and vastly experienced but also they are passionate towards the technology and customer service.

Expert technicians are available 24×7 at Techbrace to take care of your servers and clients. We are always ready to cater your clients from all over the world with professional support round the clock.

Our systematic approach enables us to serve our customers at the lowest prices possible.

Our systematic approach enables us to serve our customers at the lowest prices possible. Reduce your operating cost considerably with Techbrace Outsourced support.

At Techbrace, we value your clients time and 95% of their queries are responded within 15 minutes. We are aware that clients want the best service at the earliest and we deliver just that ensuring the best possible customer satisfaction.

Testimonials

Stronly Recommended – A+++++

One of the things i most appreciate about Techbrace is that they really are 24/7 available, and it didnt matter that there is a 12 hour difference between them and me, they always answered every mail, no matter the hour or the day.
Therefore i strongly recommend the services offered by Techbrace.

Read more “Stronly Recommended – A+++++”

Carlos Alcocer

FAQ

  • Do you handle all abuse messages raised by the DC?

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    Yes. We will take care of all abuse/DCMA notices raised by the Datacenter and other organizations.

  • Can I submit support request over IM or Phone?

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    You can. However, we won't recommend passing login credentials via IM or phone.

  • Which all control panels do you support?

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    We support all major control panels like Cpanel, plesk, DirectAdmin etc.... We can support custom panels.

  • Which all helpdesk softwares do you support?

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    We support WHMCS, supportpal, Cerberus, Kayako etc.. We can setup and use any helpdesk application of your choice.

  • Is the Helpdesk software setup on our server or your server?

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    We will setup Helpdesk software on your server.

Technologies

Web Hosting Technologies

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